Warrant Claims Advisor

Vacancy Details

  • Career Level Qualified / Experienced
  • Experience 1 Year
  • What we do Manufacturing & Warehousing
  • Qualifications Practical experience onlyGrade 12 / Matric

Job Description

Our client, a leading manufacturer of caravans based in Kempton, specializes in producing high-quality recreational vehicles for outdoor enthusiasts.

With a commitment to innovation, craftsmanship, and customer satisfaction, our client has established a strong presence in the industry, delivering exceptional products and services to caravan enthusiasts.

Our client is looking for a dynamic and experienced Warrant Claims Advisor to join their team. As a Warrant Claims Advisor, you will play a crucial role in providing assistance with warranty claims, ensuring efficient after-sales support, and addressing customer queries.

If you have a passion for delivering exceptional customer service and possess the necessary skills and experience, we encourage you to apply. This is an exciting opportunity to contribute to our client’s success in the caravan manufacturing industry.

Responsibilities:

  • Process warranty claims in accordance with company policies and procedures.
  • Gather all necessary documentation and information for warranty claims, ensuring accuracy and completeness.
  • Liaise with customers, dealers, and internal departments to resolve warranty-related issues and inquiries.
  • Provide timely and professional assistance to customers with after-sales support, addressing their concerns and ensuring customer satisfaction.
  • Collaborate with the technical team to review and assess warranty claims for validity.
  • Maintain accurate records of warranty claims and associated documentation.
  • Assist in the development and improvement of warranty processes and procedures.
  • Stay updated on product knowledge and industry trends to effectively address customer queries and concerns.
  • Proactively identify opportunities for process improvement and contribute to the overall enhancement of customer service.
  • Collaborate with cross-functional teams to ensure seamless communication and resolution of customer issues.

Qualifications and Experience:

  • Previous experience in a warranty claims or customer service role within the manufacturing or automotive industry is preferred.
  • Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.
  • Strong problem-solving and decision-making abilities to resolve warranty-related issues.
  • Attention to detail and accuracy in processing warranty claims and maintaining documentation.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in using computer systems and software for data entry and record keeping.
  • A customer-focused mindset with a commitment to delivering exceptional service.
  • Knowledge of caravan manufacturing or recreational vehicle industry is desirable.

Salary: R15,000 – R20,000 CTC per month.

If you meet the above requirements and are interested in this position, please email your CV today. Only shortlisted candidates will be contacted for further steps.

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