Team Leader/Senior Luxury Groups Tour Consultant

  • Full time
  • Cape Town
  • @Work In South Africa posted 2 months ago
  • Posted : 11 January 2024 -Accepting applications

Vacancy Details

  • Career Level Supervisor / Manager
  • Experience 5 Years
  • What we do Tourism / Travel & Aviation
  • Qualifications Practical experience only

Job Description

Our client is a reputable and growing company in the travel industry, specializing in luxury groups tours. With a strong track record and a focus on providing exceptional service, our client offers an exciting opportunity for a highly motivated individual to join their dynamic team.

The company is based in Claremont, Cape Town, and operates in the inbound agency sector, catering to the luxury market.

Our client is looking for a Team Leader/Senior Luxury Groups Tour Consultant to join their growing team. As a key member of the team, you will be responsible for handling luxury group tours, demonstrating excellent organizational skills, time management, and the ability to work independently.

This role is target and sales driven, offering a competitive remuneration package, including incentives, booking bonuses, and commission. Join our client’s dynamic team and contribute to the success of their luxury travel business.

Duties and Responsibilities:

  • Proactively sell and provide accurate quoting for luxury group tours.
  • Gather rates and contracts for various services to ensure competitive proposals.
  • Build detailed proposals and packages tailored to the clients’ needs.
  • Manage provisional bookings, ensuring timely confirmation and avoiding penalties.
  • Collaborate with the finance department on supplier-related matters such as refunds, credits, and invoices.
  • Maintain effective communication with agents and direct clients, delivering high levels of professional service.
  • Coordinate flight bookings in collaboration with the flight department.
  • Update financial forecasts and maintain a quoting register for accurate reporting.
  • Handle general administration and organization to ensure smooth operations.
  • Process supplier payments and follow the confirmation procedures.
  • Onboard suppliers and clients using Travelogic and WETU systems.

Qualifications and Experience:

  • Minimum of 5 years of experience in the inbound agency sector.
  • Solid track record as an Inbound Tour Consultant/Operator, specifically in the luxury market (4 & 5 stars).
  • Strong knowledge of South African Safari and Leisure products and services.
  • In-person experience with Garden Route Safari.
  • Working experience in the USA market is advantageous.
  • Knowledge of Safari, Golf, and the CT Wine Route is advantageous.
  • Familiarity with Southern & East Africa and Indian Ocean Island products is useful.

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