Senior IT Support Technician

Vacancy Details

  • Career Level Qualified / Experienced
  • Experience 2 Years
  • What we do Computers & IT & Telecoms
  • Qualifications Practical experience onlyGrade 12 / Matric

Job Description

Our client, a Software Development company based in Stellenbosch, specializes in developing software solutions for the insurance industry. With over 20 years of experience, they have established themselves as a medium-sized company with an international presence in London and Africa.

Committed to creating a positive work environment, they foster a culture that embraces both hard work and enjoyment. They prioritize the growth and development of their staff, offering opportunities for career advancement, challenges, and support for further studies.

Our client is seeking a Senior IT Support Technician to join their dynamic team. As a Senior IT Support Technician, you will play a vital role in providing technical support and ensuring the smooth operation of their IT infrastructure.

This is a hybrid working model, allowing you to work from home three days a week. Remuneration and other incentives will be discussed during the application process.

Duties and Responsibilities:

  • Implement and maintain Microsoft technologies within the organization’s infrastructure.
  • Manage the implementation and maintenance of networks and sub-networks, servers, Active Directories, computer hardware and software systems, and related components.
  • Utilize your expertise in Azure technology to implement and manage Azure services.
  • Oversee Information Technology asset management, ensuring proper tracking and documentation of assets.
  • Engage in vendor and service provider management, maintaining effective relationships and coordinating services as needed.
  • Provide IT support, including laptop setups and troubleshooting.
  • Handle technical duties such as server management and network configuration.
  • Take ownership of stakeholder management, liaising with external service providers and clients.
  • Collaborate with cross-functional teams to identify and resolve IT-related issues.
  • Ensure proactive identification of problems and effective problem-solving to minimize disruptions.
  • Demonstrate resilience and adaptability in a fast-paced and evolving technology landscape.

Qualifications and Experience:

  • Grade 12 qualification.
  • Extensive experience in the implementation and maintenance of Microsoft technologies.
  • Experience in the implementation and maintenance of networks and sub-networks, servers, Active Directories, computer hardware and software systems, and related components.
  • Experience with Azure technology and its implementation and management.
  • Experience with Information Technology asset management.
  • Previous experience in vendor/service provider management.

Nice to Haves:

  • Degree in Computer Science or a related field.
  • Microsoft Certifications such as MCSE or MCITP, or other relevant industry qualifications.

Required Skills:

  • Excellent communication and interpersonal skills.
  • Strong organization and coordination abilities.
  • Proficiency in conflict management and negotiation.
  • Effective problem identification and problem-solving skills.
  • Resilient and adaptable, able to thrive in a dynamic environment.

To apply, please submit your comprehensive CV today. Join our client’s team and be part of a well-established company that values its employees and offers exciting opportunities for growth and career development.

NJ Placement Consulting

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