Patient Services Manager – KZN

Vacancy Details

  • Career Level Supervisor / Manager
  • Experience 5 Years
  • What we do Health / Medical services
  • Qualifications Professional QualificationDiploma Level / NQF

Job Description

Our client is a leading healthcare organization committed to creating places of healing for their communities. They are dedicated to attracting the best expertise and building a steadfast, devoted team. If you are seeking an environment focused on excellence and healing, we encourage you to apply for this position.

Our client is looking for a dynamic and experienced Patient Services Manager to join their team in KwaZulu Natal Province. As the Patient Services Manager, you will be responsible for ensuring effective administration systems, communication mechanisms, and procedures to support the practice’s work.

Your role will involve delivering high-quality administration services to patients, doctors, staff, management, and Head Office. If you possess the necessary skills and are seeking a rewarding opportunity in the healthcare sector, we invite you to apply. The salary will be negotiable for the right candidate and will be discussed during the interview.

Duties and Responsibilities:

  • Efficiently manage Reception, Admissions, Case Management, and Bill Auditing departments.
  • Ensure accurate and timely clinical updates of patient records.
  • Facilitate efficient Pre-Admission and Admission processes.
  • Resolve patient queries promptly and with integrity.
  • Achieve revenue and collections targets.
  • Ensure adherence to Group policies.
  • Motivate and drive the team consistently to achieve targets.
  • Initiate system (SAP) developments to improve business processes.
  • Generate daily, weekly, and month-end reports for management.
  • Compile ad hoc reports as required by Management/Group.

Qualifications and Experience:

  • Grade 12 or equivalent NQF Level 4 Qualification Nursing Clinical Background.
  • Essential Nursing Diploma/Degree with a minimum of 5 years as an In-hospital Case Manager.
  • Previous work experience in a hospital environment is essential.
  • Minimum of 5 years’ experience in a management position.
  • Intermediate CPT and ICD 10 training.
  • Advanced Microsoft Excel knowledge.
  • Ability to work with tight deadlines and flexibility in working hours, including shift work.
  • SAP experience will be advantageous.

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