German-speaking Inbound Travel Consultant

  • Full time
  • Cape Town
  • @The Recruiters posted 2 months ago
  • Posted : 28 December 2023 -Accepting applications

Vacancy Details

  • Career Level Qualified / Experienced
  • Experience 5 Years
  • What we do Tourism / Travel & Aviation
  • Qualifications Grade 12 / MatricPractical experience only

Job Description

Our client, a reputable travel company based in the Cape Town CBD, specializes in providing exceptional travel experiences to clients. With a focus on inbound travel, they offer personalized services and in-depth destination knowledge, ensuring unforgettable journeys for travellers.

Our client is looking for an experienced German-speaking Inbound Travel Consultant to join their growing team. As a German-speaking Inbound Travel Consultant, you will play a pivotal role in providing specialist advice, designing itineraries, and delivering excellent customer service to German-speaking clients.

If you are passionate about the travel industry and possess fluency in German, this role offers an exciting opportunity to join a dynamic team and contribute to the company’s success.

Duties and Responsibilities:

  • Demonstrate a passion for the travel industry.
  • Collaborate with overseas tour operators to coordinate travel arrangements.
  • Utilize in-depth product and destination knowledge of Southern Africa.
  • Handle FIT and ad hoc group quoting.
  • Design itineraries for ADHOC tailormade enquiries.
  • Create and quote packages for agent websites.
  • Provide specialist advice on destinations to agents.
  • Apply strong sales techniques to convert potential business.
  • Prepare accurate and detailed itineraries and related service quotes.
  • Handle after-hours phone inquiries on a rotational basis.
  • Utilize Microsoft Word for various tasks.
  • Communicate professionally via email as well as telephonically.
  • Demonstrate a figures-oriented approach.
  • Bring a creative edge to itinerary design.
  • Understand the protocol involved in dealing with senior management of corporate customers.
  • Collaborate with colleagues and receive directives to achieve mutual goals.
  • Engage with a myriad of Southern African suppliers to secure the best product/service at the best possible price.
  • Utilize strong negotiating skills with both suppliers and clients.
  • Take ownership of all elements of the travel experience, ensuring professionalism and organization.
  • Multitask between current and new quotes.
  • Provide excellent customer service.
  • Exhibit excellent conduct over the phone and email.

Qualifications and Experience:

  • Matric qualification (Grade 12) or equivalent.
  • Fluent verbal and written communication skills in German.
  • A minimum of 5 years of inbound tour consulting experience.
  • Experience working with overseas tour operators.
  • In-depth product and destination knowledge of Southern Africa.
  • Proficiency in FIT and ad hoc group quoting.
  • Must have experience in quoting itineraries and related services.

If you are interested in applying for this position, please send your updated CV and relevant documents.

The Recruiters

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