German-speaking 1st line Analysts
- Full time
- Various locations
- @Black Pen Recruitment posted 2 months ago
- Posted : 10 January 2024 -Accepting applications
Career Level Qualified / Experienced
Experience 1 Year
What we do Computers & IT & Telecoms
Qualifications Grade 12 / MatricPractical experience only
Our client is a leading company in the Information Technology sector. They specialize in providing innovative solutions and services to clients across various industries.
With a strong focus on delivering exceptional customer experiences, our client has built a reputation for excellence and reliability in the market.
Our client is looking for German-speaking 1st line Analysts to join their dynamic team. in Cape Town and Johannesburg As a 1st line Analyst, you will play a crucial role in providing technical support and assistance to clients, ensuring efficient and effective resolution of IT-related issues.
This is an exciting opportunity for individuals who are fluent in German and English, possess strong problem-solving skills, and have a passion for delivering excellent customer service.
- Provide first-line support to clients, responding to inquiries and technical issues in a timely and professional manner.
- Troubleshoot and resolve hardware and software-related problems, escalating complex issues to the appropriate teams when necessary.
- Log all incidents and service requests accurately and efficiently, maintaining detailed records of actions taken and resolutions provided.
- Collaborate with cross-functional teams to ensure prompt resolution of client issues and effective communication of updates.
- Follow established processes and procedures to ensure consistent and high-quality service delivery.
- Assist in the testing and implementation of software and hardware upgrades, ensuring minimal disruption to client operations.
- Stay up to date with the latest industry trends and technologies, continuously enhancing technical knowledge and skills.
- Provide training and guidance to end-users on IT systems and applications.
- Contribute to the development and improvement of support documentation and knowledge base articles.
- Assist in the monitoring and maintenance of IT systems, identifying and addressing potential issues proactively.
Qualifications and Experience:
- Fluent in German and English, with excellent verbal and written communication skills in both languages.
- Grade 12 / Matric qualification or equivalent.
- South African ID or South African Citizenship is required.
- No criminal record.
- Previous experience in a similar technical support or customer service role is advantageous.
- Strong problem-solving skills and the ability to work well under pressure.
- Excellent interpersonal skills and a customer-focused approach.
- Ability to work independently and collaboratively within a team environment.
- Willingness to learn and adapt to new technologies and processes.
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